Terms and Order Information


Minimum Orders

• $250 Minimum First Order
• $200 Minimum Reorder
• Personalized Banner Program: Minimum of 48 pieces, with a maximum of 4 styles (12 each).
• Ready to Ship Program: Minimum of 24 pieces with a maximum of 6 styles (4 each).
• Design Your Own Program: Minimum of 252 pieces.
• Q3 Program by Design Masters: Minimum of 288 pieces per item.

Credit Card Accounts

• We accept VISA, MasterCard and American Express.
• Credit card orders must include all necessary information before your order will be processed.
• Please be sure to update your credit card information with each order placed. Your card details expire after a short time and do not remain permanently in our system.
• Credit cards will be authorized before your order is shipped.

Requirements for Net 30 Payment Terms

• Net 30 payment terms require a minimum $500 order.
• Orders below $500 should be paid by credit card.
• To apply for Net 30 payment terms, download our credit application and submit it along with your order via your sales representative.
Credit Application

Shipping

Shipping charges apply from Toano, Virginia to your location. The actual freight costs of your shipment will be included on your invoice, unless otherwise specified at the time an order is placed.

Returns

Please check your order upon arrival and contact your sales representative within 10 days if there is damage or discrepancy. Missing or damaged items will be refunded or replaced based on your request. We do not accept returns for customer approved items that meet all quality standards. Freight costs for returns are the responsibility of the customer.

Cancellations

Orders cannot be cancelled once submitted. If an order is cancelled prior to submission but after the first art approval in the ornament design process, an art fee of $250 will be charged